1. RESERVATIONS AND PAYMENT
Reservations can be made through our website or by email at [email protected].
We do not accept reservations by phone.
For reservations made through Booking.com, Hostelworld, Airbnb and other external providers, the terms and conditions displayed on the respective platform at the time of booking apply.
A reservation is confirmed once the guest receives written confirmation and fulfils the required payment conditions.
- Reservations by email: A prepayment equal to the first night’s accommodation is required to confirm the reservation.
- Reservations through our website: Guests must provide valid payment card details as a guarantee of the reservation. The full amount is paid upon arrival, unless agreed otherwise.
- Group reservations: Payment terms and deadlines are specified in the individual offer.
Guests must provide the correct number of people and the ages of all guests when making a reservation, and check the dates, type of accommodation and total price.
For one-night reservations, a 30% surcharge applies to the regular price. The price stated at the time of confirmation applies to all confirmed reservations.
2. GROUPS AND SPORTS ACTIVITIES
For groups of 4 or more people, booking sports activities in cooperation with our partner Aktivni planet d.o.o. (rafting, canyoning, zipline or kayaking) is mandatory.
The required number of activities per person depends on the length of stay:
- 1 night: 1 activity per person,
- 2 nights: 2 activities per person,
- 3 nights: 3 activities per person,
- 4 or more nights: 4 activities per person.
These conditions apply throughout the year to large groups whose reservations we accept.
Activities must be arranged in advance. Their availability depends on the activity provider’s schedule, weather conditions and safety requirements. Prices and payment terms are specified in the individual offer.
The final number of people must be confirmed by the group in writing no later than 30 days before arrival. This number serves as the basis for charging accommodation and agreed activities. Any subsequent reduction in the number of people does not change the agreed amount. An increase in the number of people is possible only by prior agreement and subject to availability.
3. CANCELLATION POLICY
Reservations by email
A prepayment equal to the first night’s accommodation is required upon confirmation. In case of cancellation, the deposit is non-refundable.
Reservations through our website
- Free cancellation is possible up to and including 5 days before arrival.
- For cancellations made 4 days or less before arrival, 100% of the reserved accommodation value, excluding tourist tax, will be charged.
- In case of a no-show without prior cancellation, 100% of the reserved accommodation value, excluding tourist tax, will be charged.
By confirming the reservation, the guest agrees that the payment card provided may be charged if the above conditions apply. Any deposit already paid will be deducted from the amount due.
Cancellations must be submitted in writing to [email protected]. The cancellation date is the date on which the notification is received.
For reservations made through Booking.com, Hostelworld, Airbnb and other external providers, the payment and cancellation conditions displayed on the respective platform at the time of booking apply.
4. HOUSE RULES AND LIABILITY
Arrival and departure
- Reception is open daily from 7:00 AM to 10:00 PM.
- Check-in is available between 2:00 PM and 9:00 PM.
- Prior notice is required for arrivals after 9:00 PM. Arrivals after 10:00 PM are subject to a 15€ surcharge, by prior arrangement.
- Check-out is by 10:00 AM at the latest.
- Early check-in and late check-out are possible by prior arrangement and subject to availability.
House rules
- Quiet hours are from 10:00 PM to 6:00 AM. The terrace and common area may not be used after 10:00 PM.
- Smoking indoors and pets are not allowed.
- Guests must respect other guests, staff and hostel equipment, and clean up after themselves in shared areas.
- Drinks ordered at the bar must be paid for immediately.
- Roof windows in the upstairs rooms must be closed when leaving the room due to the possibility of bad weather.
Damage and personal belongings
Guests are responsible for any damage they cause and must take proper care of the hostel’s equipment and inventory. Any damage to equipment or loss of a key must be reported immediately. The cost of repairs or replacement may be charged for any damage caused.
The hostel accepts no responsibility for lost, forgotten or stolen personal belongings and luggage, or for vehicles and items inside them.
5. ADDITIONAL SERVICES AND TOURIST TAX
- Bed linen is included in the accommodation price.
- Towel rental: 2€ per towel.
- Free parking.
- Tourist tax:
- Adults: 2€ per person per day.
- Children aged 7 to 18: 1€ per person per day.
Exemptions from tourist tax are applied in accordance with applicable legislation and the Municipality of Bovec ordinance. If the tourist tax changes, the amount in force on the day of the stay will apply.
Additional services and sports activities are charged according to the current price list or individual offer.
6. FINAL PROVISIONS
Guests may submit any complaints to the hostel staff or send them by email to [email protected].
The hostel will endeavour to resolve them as soon as possible.
By confirming a reservation, the guest confirms that they have read and agree to these General Terms and Conditions.
The laws of the Republic of Slovenia apply to the hostel’s operations.
Changes to these terms do not affect already confirmed reservations, unless otherwise required by law.
CONTACT
Phone: 00386 41 317 777
Email: [email protected]
Website: www.hostelsocarocks.com
